What is package rerouting fraud?

Package rerouting fraud is when a fraudster uses a stolen credit card to make [...]

How to nail your cross-border ecommerce strategy

The future of ecommerce is cross-border. As retailers and markets mature, the opportunity for [...]

What AI can do for luxury brands

Millennials and Generation Z are ushering in the rise of a new data-driven experience [...]

How to use omnichannel marketing to improve the customer journey

More than ever, businesses must be willing to adapt to be successful in today’s [...]

Gartner says 100 Million consumers will shop in AR online and in-store by 2020

Augmented Reality and Virtual Reality will rely on 5G to change the customer experience [...]

Why behaviour beats demographics when it comes to segmentation

Classic demographics like age and gender – despite being tried and tested for years [...]

The evolution of retail and customer expectations

As the evolution of retail and the way consumers purchase goods continues to change, [...]

How technology is reshaping the shopping experience

As an increasingly omnichannel industry, retail has undergone a significant shift to connect the [...]

Everything you need to know about the rise of visual search

Everything you need to know about the rise of visual search Forget voice search, visual [...]

WCO supports Europe with cross border e-commerce framework of standards implementation

The WCO, in cooperation with the Hungarian National Tax and Customs Authority (NTCA) and [...]

An essential cross border e-commerce strategy for retailers and brands

Brands and retailers are staring down the throat of a $1 trillion opportunity and [...]

How subscription services are revamping retail

Direct-to-consumer offerings, such as subscription boxes and buyer’s clubs, are shaking up traditional retail market [...]

Cross-border payments still need a dose of local expertise

The world of payments is one of the most innovative and fastest growing industries across [...]

Creating emotional connections in an era of hyper-personalisation

Every customer is an individual; and therefore appreciates personalised service when interacting with a [...]

Four big shipping trends online retailers need to know about

For online retailers, getting products that their customers have purchased from Point A to [...]

The line between social media and e-commerce is beginning to disappear

With mobile shopping, peer-to-peer e-commerce and influencer marketing continually on the rise, social commerce [...]

The cross-border opportunity and the benefits of a direct-to-consumer strategy

Brands are increasingly at the mercy of global tech giants like Amazon, Google and Facebook [...]

How to personalize emails throughout the customer lifecycle

For many marketers, planning, creating, and delivering personalized email content for every step of [...]

Ikea to test furniture leasing option in 30 markets

Ikea announced it will begin to test furniture leasing in 30 markets during 2020. [...]

Online shopping overtakes a major part of retail for the first time ever

Online shopping led by Amazon hit a new milestone in February. The total market [...]

How Insta-fashion is changing the way we shop

Instagram has become the window display for a new generation of savvy shoppers – and [...]

Futuristic delivery options: How realistic are they?

In recent years, delivery has evolved far beyond its humble roots. Next-day delivery is now [...]

When influencer marketing goes wrong

Despite flourishing as one of the hottest industries in the digital marketing space, Influencer marketing [...]

8 Ways to improve marketing automation for ecommerce

Marketing automation combines email with customer data to produce relevant segments, which typically improve [...]

10 Tips for successful cross-border ecommerce

Cross-border ecommerce is booming. Among the challenges of successfully entering a new country or [...]

Will technology signal the death (or evolution) of the department store?

During 2018, there was no shortage of media headlines about the shift in the [...]

How the IoT will transform the Holiday shopping experience

Despite the emergence of new cloud, AI, IoT and other advanced technologies, Santa continues [...]

Is the retail industry enjoying a renaissance?

By all accounts, the retail sector in most of the world is struggling. Rising [...]

2019 Outlook for parcel shipping

It’s that time of year again. “Best of,” “top 10,” and “roundup” lists highlighting [...]

Fraud fears limit xborder ecommerce, but they don’t have to

U.S. ecommerce retail growth dipped slightly in 2018, and 40% of 2018’s $517 billion [...]

Dozens of countries are in talks to regulate cross-border e-commerce

McKinsey Global Institute projects that the global market for cross-border, business-to-consumer e-commerce will top [...]

5 Custom label strategies retailers should be using

Custom labels are one of the most important and popular ways that a product [...]

AI is proving to be a powerful tool in boosting in-store sales

Artificial intelligence is infiltrating physical retail, helping stores maximise marketing investments, personalise the customer experience [...]

2019 European social media usage report

Introduction to Global Trends Across the world, there are major social media trends on the rise [...]

Net-A-Porter unveils try-before-you-buy service for big spenders

Net-A-Porter and Mr Porter have launched a new try-before-you-buy service called Style Trial, an [...]

Walmart and other retailers want to cash in on online advertising

After watching Amazon.com build a massive advertising business, bricks-and-mortar stores are hoping to do the same. Walmart [...]

Five emerging trends in mobile commerce

For many consumers, their mobile phones are their primary source for information. According to [...]

The foundation of an effective cross-border ecommerce strategy

Just like the line between online and offline shopping, the lines between geographic borders [...]

“PIDS” is the next buzzword in e-commerce

No business is on just one or two channels, even if they believe they [...]

Key shopping days and ecommerce opportunities around the globe

Shoppers love a good deal. One study with RetailMeNot found that deals and discounts [...]

7 Online tactics to boost in-store foot traffic and save the high street

It’s no secret that today’s consumers are more tech-savvy than ever before. It’s also [...]

6 Ways to make your organization more customer-centric

Every retailer knows they need to get closer to their customers – but what [...]

10 Shoppable Instagram features for influencer marketing

Instagram Shopping features are relatively new to the nearly 10-year-old photo and video-sharing social [...]

Cross-border payments made cheaper, quicker with IBM blockchain

SMEs and large corporations of the world have one thing in common— all of [...]

Adobe Analytics predicts how voice will change in 2019

Consumers are using their voice much more frequently to engage with devices and the [...]

Instagram wants to be your mall

Instagram has introduced a tool designed to shore up its hold on shopping. The [...]

5 Things to consider when accepting cross-border payments

We live in a global economy where increasingly businesses are expanding internationally to drive [...]

Why are retailers shunning celebrities for the ‘micro influencer’?

Research from Rakuten Marketing has found the amount celebrities get for promoting brands on social [...]

Unlocking the mysteries of the connected shopping journey

Whereas a problematic data gap existed between shoppers’ digital and physical shopping journeys, RetailNext’s new [...]

FedEx to help retailers compete with Amazon with next-day delivery option

Rather than boosting its revenue from Amazon, FedEx sees better prospects in helping customers [...]

The PSD2-GDPR balancing act

September approaches, of course (as it always does) – but this time, with a [...]

Top 500 Cross-Border Retail Europe

[vc_row][vc_column][vc_column_text] Cross-Border Commerce Europe launches the first edition of the “Top 500 Cross-Border Retail Europe”: [...]

What’s the next big thing for voice assistants in 2019?

Voice assistants continue to gain momentum, but there’s still little clarity around how this new [...]

In the face of Amazon, omnichannel retailers can prevail

Nonstop innovations including expanded shipping capabilities, faster delivery times and cashierless stores make Amazon [...]

Online retailers and their customers appreciate versatile delivery types

Those times are long gone when we simply filled in the address at an online [...]

How direct-to-consumer brands see the purpose of stores

For three digitally native brands, brick-and-mortar locations are for consumer education — and more. [...]

Hey Alexa, 95% of consumers don’t want to talk to a robot when shopping

People do not want to speak with robots while shopping in-store or online according [...]

Amazon seeks a better way to do loyalty rewards with new Moments program

The cross-platform feature, which is self-service and runs on a CPA model, had test partners [...]

How e-commerce is changing packaging

Manufacturers are developing two packaging designs for the same product: those destined for the retail [...]

5 tips to avoid frauds and chargebacks

Today e-commerce websites and in general online merchants are facing a big challenge on a [...]

Data storytelling: Using consumer insight to strike a chord

Data storytelling bridges two worlds: the creative and the formulaic; emotive communication and hard [...]

Instagram’s e-commerce success is building with Stories

In addition to the big digital money makers like Amazon, Shopify, eBay and Alibaba, social [...]

How retail changes when algorithms curate everything we buy

Giant travel search engines such as TripAdvisor, Expedia, Kayak, and Google Flights have all [...]

Strategizing cross-channel shopping features

In the world of retail innovations, merchants are looking to reach shoppers by interacting [...]

The status of the GDPR as the one-year mark gets closer

In honor of Data Privacy Day (Data Protection Day in Europe), the European Commission [...]

Netherlands finally implements PSD2

As announced in our earlier newsletter ‘Netherlands finally implements PSD2’, the Dutch Senate approved [...]

The retail industry is struggling to understand tech

Savvy and subtle innovation — not robots, drones and flashy screens — are what’s needed most. Tens of [...]

4 Ways to keep customer data secure on social media

Customer care through Facebook, Twitter and other channels has changed the way consumers interact [...]

The future of open data in Europe

Data’s very concept is changing. It has become a commodity: its ownership can be [...]

Consumers more confident in how brands handle their data post-GDPR

Two in five consumers (41%) say they are more comfortable and confident that brands [...]

Why customer experience is key for loyalty programs

Research shows that monetary rewards are not the only driver for customer loyalty programs and [...]

New European rules to improve fairness of online platforms’ trading practices

On February 13, the European Parliament, the Council of the European Union and the [...]

B2B Customer journey mapping: Examples from b2b markets

This paper introduces customer journey mapping (CJM) in the context of customer experience management. It [...]

4 keys to retail success from Target CEO Brian Cornell

Brian Cornell’s presentation at NRF 2019: Retail’s Big Show had a resonating message: Every decision [...]

NRF study says more online shoppers want free shipping

Consumers increasingly expect free delivery of items they buy online and are also embracing [...]

How will delivery, returns and the supply chain change in the coming year?

How will retail change and develop in 2019? We hear from industry insiders and [...]

Influencer tiers for the influencer marketing industry

The influencer marketing industry is rapidly growing and evolving. Latest estimates predict influencer marketing spend [...]

Last-minute shoppers increasingly trust only Amazon to deliver

Olivia Zimmermann started her holiday shopping early this year, buying a Bluetooth speaker from Best [...]

Carrier mapping

Retailers and brands who are invested in providing a great customer delivery experience must [...]

Trends and takeaways from retail’s NRF BIG Show 2019

From AI to VR to IoT, these buzzword acronyms were featured at this year’s NRF [...]

Omnichannel retail trends brands can’t afford to miss in 2019

As consumers grow and change, so do online retail trends — and with more and [...]

Here’s how the Google Assistant became more helpful in 2018

In 2018, the Google Assistant learned to speak new languages (Nǐ hǎo!), expanded to [...]

Fewer consumers celebrating Valentine’s Day but those who do are spending more

Americans are expected to spend a record amount on Valentine’s Day this year despite a [...]

In 2019, people say they’ll spend the most (and least) time on these social networks

Around here, much of 2018 was spent discussing and writing about social media. The [...]

Retail is broken. Angela Ahrendts has a plan

Retail is broken. Apple’s Angela Ahrendts has a plan After turning round the fortunes of Burberry, [...]

The return of retail and 5 other direct-to-consumer trends to watch in 2019

In 2018, it looked like there was no end in sight when it came [...]

2019 Predictions: What to take and what to leave

This is the year that everyone takes a critical look at the innovations they’ve [...]

Six retail experts predict 2019

Will even more fashion chains go bankrupt? Is Amazon really tackling the Benelux? Will [...]

Everything is e-commerce: Big takeaways from CES

CES is not what it used to be. Attracting positive consumer attention, with consent-driven data, [...]

Improving data quality is the top goal for marketers in 2019

First-party is now more valuable than ever, as online giants Amazon, Facebook and Google have demonstrated [...]

AI, automation and analytics: 3 critical strategies for CMOs in 2019, and beyond

The digital revolution has triggered tidal waves of innovation and change that show no sign [...]

BOPIS, retail’s latest acronym, makes the case for delayed gratification

One of the biggest themes at this year’s National Retail Federation show (NRF) didn’t [...]

6 trends that will shape mobile marketing in 2019

As the impact of innovations and disruptions of years’ past come into focus, leading [...]

5 trends that will define retail marketing in 2019

From loyalty programs to bolder ad campaigns, here’s what’s in store for the coming [...]

6 Top digital marketing trends & tactics for 2019

It’s time to change things up. As you put together your digital marketing plan [...]

Digital marketing trends for 2019

At Content First Marketing, we’ve been looking at the latest digital marketing innovations and [...]

5 Instagram marketing trends we will see in 2019

Instagram is one of the most important and most powerful marketing channels of our [...]

15 Content marketing tools for success you need in 2019

Do you want to revise your content marketing strategy? Here are 15 Useful Content marketing [...]

6 YouTube trends in 2019 for influencer marketing

YouTube, the ultimate destination for online video, is dominated by YouTube Creators who produce hours [...]

2019 will be the year mobile changes retail out in the real world

You could argue that 2018 was (again) the year of the mobile: it came [...]