FAQ – Frequently Asked Questions


What is Cross-Border Commerce Europe / When and who founded it?

Learn relevant facts about the organization by reading Our Mission page.


Where can I find the company business and contact details?

These information are available on the contact page.


What are the working languages?

Our events and reports are in English. Our working languages are English, French and Dutch. You can auto-translate the website using the dropdown menu at the left-bottom corner.


How to join the Events?

Participation in C-Suite Events and CBCommerceNEXT High-Level Groups is free for attendees. They are invite-only and reserved for decision-makers of the top retail companies operating in Europe. To join one of our events, it’s essential to get invited by us or to apply for an invitation – you’ll find guidance on the event page.

Event speakers and moderators will receive guidance about the material to submit via email.

Learn more about our Events


How to access Reports and Blue Papers?

General Guidance

  • Once you buy the product, on your user profile, you will find the Order Summary with a link to each product you purchased.
  • You can access the content through the link on the product page (Description Tab, the first shown by default on the product page).

Troubleshooting
  • You must log in to access the content purchased.
  • If you don't remember the password, it's possible to recover it via email.
  • If you don't remember your username or email, please check the email used to buy the report.
  • Please contact us through the contact page on this website for any issues.

No Reports listed on the account?

Did you buy any Reports, but there is nothing on your account? Here are the possible reasons:

  • Your transaction was not successful. If it’s the case, please contact us.
  • You might have logged in with a different account than what you used when buying the Report – please check your mailbox (including the spam folder) used to buy the Report, log out from this account and log in again with the email address provided when purchasing the Report (if you don’t remember the password, you can recover it).
  • You bought the Report without providing an email address: this option was possible in the past. In this case, please contact us.
  • Members can access the reports from the Member Space.

Browse the latest Reports


How to disable cookies?

Please visit the Cookie Policy page.


How to manage my account?

Creating an account is free. If you have an account, you can manage its details or change the password, from the page My Account.


What are the official working languages of the organization?

Our Research Reports and Events are in English. You can contact us also in French and Dutch.

The website CBCommerce,EU can be auto-translated in popular European languages but we can’t guarantee about the quality.


How to subscribe or unsubscribe to Newsletters?

You can subscribe to our weekly Newsletters through this form.

You can unsubscribe anytime by clicking the link included at the bottom of the email received.


Can CBCommerce produce customised research?

If you would like to receive specific data about cross-border commerce in Europe, please contact our Research Team via email: research@cbcommerce.eu or through the web form.


How to become a Member?

Membership is reserved for key decision makers of top retail companies operating in Europe; therefore, it fits specific criteria.

You can discover the benefits and apply for membership here.


How to become a Partner or Sponsor of reports or events?

Vendors can contact us through this page to become a Research Partner, a Sponsor of our Events or Reports, and for other forms of collaboration.


Where can I find the official logo and other branding details?

Please visit our Branding & Tools page.


How to submit content to CBCommerce media channels?

We communicate through various digital media channels.ย 

We invite journalists, media and institutions to check our press releases and follow our social media channels – we also offer the option to subscribe to RSS feeds.


How to contact the founder and Director, Carine Moitier?

For any Press or Business enquiries, please contact us or write to info@cbcommerce.euย 


Other questions?

Please contact our Helpdesk for any other questions, including cookies, privacy and press enquiries; we’ll be happy to help.


Contact the Helpdesk

Access Your Account

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