Retail IoT is still coming into its own in 2019

Retailers see some tantalizing possibilities for using IoT technology in their businesses, but 2019 [...]

Nike opens digital-powered flagship

Big brands are opening big stores in big cities, but Nike is taking a [...]

Signed, sealed, delivered – Analysing the impact of e-commerce on urban areas

Global e-commerce has expanded at a high rate over the past decade, although it [...]

Why and how GDPR applies to people globally

Privacy and data protection are fundamental rights. When respected they help improve trust and [...]

Alibaba-led eWTP finds first European partner: Belgium

Belgium has signed on to become a member of the Electronic World Trade Platform [...]

Carrefour to open its own registerless store

French distributor Carrefour will be testing its own registerless store concept next year. Just like [...]

2018 Deloitte holiday retail survey

A perception of a strong economy as well as robust household financials are the main [...]

New regulation removing unjustified geoblocking inside EU comes into force

A new regulation proposed by the European Commission, which removes unjustified geo-blocking in the [...]

Net Neutrality repeal: Can SMB retailers survive in an Internet ‘Slow Lane’?

If the Internet is divided into “slow” and “fast” lanes, retailers — particularly SMBs [...]

The future is connected commerce and collaborative banking

Against a backdrop of changing regulation and rapid digitisation, financial organisations and fintechs must collaborate [...]

Are you ready for the Nanoinfluencers?

By now you have probably heard of influencers, that group of internet-famous people who [...]

The free flow of non-personal data

Earlier last month MEPs voted to support the final text on the free flow [...]

From store to door: the power of location analytics

Consumers’ expectations of retailer performance and service continue to increase exponentially as more and more [...]

How personalization could change your ecommerce game

You know when you’re browsing a website, finally click on a product, and another [...]

Retail apps: Why consumers download, use and delete

63% of the U.S. population over the age of 15 have downloaded a retail app.† [...]

Retailers team with providers for payments

Online shopping is on a tear, and marketplaces are reaping the rewards. Some sites [...]

European Commission to consult on exemption regime for vertical agreements

On 8 November 2018, the European Commission published a “Roadmap” inviting manufacturers and other interested [...]

‘Online is the most important store’: Adidas switches up e-commerce strategy

Adidas is making a big bet on e-commerce as a sales channel — not [...]

How to check if an influencer is actually influential

The concept of influencer marketing is certainly not new. It has been around for [...]

Zara owner Inditex to sell all its brands online by 2020

Inditex, the world’s largest clothing retailer and owner of the Zara chain, said on Tuesday [...]

Information wars: How Europe became the world’s data police

The EU’s rules for data privacy were once derided as restrictive, but after the Facebook [...]

Why voice and touch retail will boost 2018 Holiday sales

Consumers want to touch before they buy, and they want to talk when they [...]

Updated rules for .eu top-level domain: Council agrees its stance

The EU is revising its rules on the governance of the .eu top-level domain, [...]

Clean label comes ahead of brand

Consumers are now more interested in clean label ingredients instead of product descriptions or [...]

Important e-commerce logistics trends to watch in 2019

Mobile-friendly tech, augmented reality and virtual reality, automation, chatbots, delivery options, easy fast check-out, [...]

Visual search sits on the brink of a breakthrough

Inside the cavernous walls of The Home Depot, customers wander the aisles in search [...]

What shoppers are worth for the long term

Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the [...]

How smart speakers are poised to reinvent the travel industry

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce [...]

Dutch Data Protection Authority publishes information about the rules on direct marketing

On 4 October 2018, the Dutch Data Protection Authority published extensive information about the [...]

New rules for online influencers

To date there are no specific legal rules in Belgium aimed at protecting consumers [...]

DHL launches Cash on Delivery for cross border e-commerce

Enabling COD in Southeast Asia allows access to over 73% of unbanked population Specifically [...]

How to build customer loyalty in the age of social media

Times have changed. In the past, brand promises and marketing campaigns provided companies the first [...]

The power of digital personalisation: how to leverage AI to compete with Amazon

When competing with top digital retailers like Amazon, innovation, differentiation and providing personalised experiences are [...]

Cross-border digital identification for EU countries: Major step for a trusted Digital Single Market

As of 29 September, the EU-wide legislation on the electronic identification (eIDAS Regulation) will enter [...]

Cookie consent is the new panic

Judging by the number of calls and the intensity of the discussions about how [...]

The state of celebrity endorsements in fashion & retail

Of the $206 billion spent on advertising in the U.S., Fashion and Retail is the [...]

Purchasing preferences

In 2014, shoppers in the U.S. spent over $320 billion on clothing, shoes, and [...]

Putting the right price on customer interactions

Consumers are willing to pay more for choice in their interactions, yet most companies remain [...]

Why regulation presents an opportunity in the digital payments revolution

This year has been a hotly anticipated revolution for digital payments, with both the [...]

4 Predictions for 2018 Holiday shopping season

The Christmas shopping season will be here before you know it. Shoppers begin making holiday [...]

4 Ways Millennials and Gen Z are disrupting packaging

There’s little doubt that the youngest generations of consumers are transforming the shopping experience. [...]

China UnionPay to enter European market

The world’s largest payment card issuer, China UnionPay, is reportedly planning to enter the [...]

Geo-blocking: unlocking e-commerce in the EU

Geo-blocking is a discriminatory practice that prevents online customers from accessing and purchasing products or [...]

European committee green-lights tougher sentences for digital payments fraud

Criminals cashing in on digital payment trends and the rise of cryptocurrencies can expect [...]

New Belgian privacy legislation published

Recently, and in addition to the new Belgian privacy law, the law establishing the Information [...]

Blockchain beyond the hype: What is the strategic business value?

Companies can determine whether they should invest in blockchain by focusing on specific use cases [...]

Geoblocking over: what does it mean for online sellers?

On 6 February MEPs agreed on a regulation to end geo-blocking and country redirects in [...]

The dangers of digital protectionism

Many governments are currently rethinking their policies regarding cross-border data flows. Although cross-border data [...]

EU starts preliminary probe into Amazon’s treatment of merchants

European Union antitrust authorities have begun a preliminary investigation into Amazon.comInc.’s AMZN +1.11%treatment of [...]

Internet Attorney on GDPR compliance for ecommerce

The General Data Protection Regulation from the European Union takes effect on May 25. The [...]

7 Content consumption trends that all digital leaders need to understand

From Facebook Messenger to smart TVs to voice platforms such as Amazon’s Alexa, digital [...]

How JPMorgan is preparing for the next generation of consumer banking

JPMorgan Chase is rebuilding its consumer business model to create a “digital everything” strategy that trades short-term [...]

Conversational AI is becoming more mainstream as demand increases

Artificial Intelligence (AI) is evolving and showing strong growth for enterprises who are deploying conversation [...]

Payment Services Directive: frequently asked questions

What is the Payment Services Directive? The first Payment Services Directive (PSD1) was adopted [...]

Blast off your holiday planning

The holidays can bring in as much as 30% of a retailer’s total sales in [...]

The latest search trends all ecommerce sellers should know

As an e-commerce seller, you know how important it is to optimise product content for [...]

AR advances spark consumer interest: will retailers grab the opportunity?

Do you remember when the world went wild over the augmented reality (AR) game Pokémon [...]

Instagram is the new Homepage to target women luxury consumers

Instagram has quickly become an effective business tool for building brand awareness and gaining new [...]

Google rolls out shoppable images ahead of the holidays

Brief: Google is introducing new advertising formats, including video in Showcase Shopping ads and [...]

PSD2 deadline catalyst for bank action

In the month since the deadline of the second Payment Services Directive (PSD2), there has [...]

Influencers: consumer champions or dodgy bloggers?

The rise of social media influencers has been stratospheric, but difficult questions are being asked [...]

How data will save retail

Amazon’s multi-billion dollar acquisition of Whole Foods has been hailed as the arrival of a [...]

2018 Engagement trends impacting the Q4 Holiday season

As we move into June and the summer months in the Northern Hemisphere, it’s typically [...]

Generation Now: How the 21st century consumer is changing retail

Rapid social and cultural shifts, from demography to technology, have changed the shopping preferences and [...]

Convenience vs security in ecommerce payments: How everyone can win

In 2018, banks and retailers are dealing with a new breed of customer: one that [...]

Adyen unveils 3D Secure 2.0 solution

Adyen, the payments platform of choice for many of the world’s leading companies, launched a [...]

Swedes confused about PSD2 changes to payments

Despite the major changes the Payments Services Directive 2 could make to EU payments, few [...]

Where is consumer research going next?

Consumer behaviour may be influenced by a host of neurobiological factors that science is [...]

How GDPR kills the innovation economy

It wasn’t supposed to turn out this way. The seven key principles of GDPR It’s somehow fitting [...]

Retailers risk frustrating online shoppers with out-of-date payment technology

New research from Barclaycard reveals that more than seven in ten retailers (72 per [...]

GDPR, ad fraud, and data privacy

On 25 May 2018, the EU General Data Protection Regulation (GDPR) comes into force, replacing [...]

How people pay around the world and what it means for the future of payments

The US card payment system involves a series of middlemen taking a cut. Digital systems, [...]

Four components to a successful innovation strategy

Successful innovation is all about operationalization. The good news is that the path to operationalizing [...]

Gartner Magic Quadrant for digital commerce

Strategic Planning Assumptions By 2020, smart personalization engines used to recognize customer intent will [...]

eIDAS for SMEs

eIDAS stands for electronic Identification ( eID), Authentication and Trust Services. The eIDAS Regulation established [...]

Modernising VAT for e-commerce: Question and answer

What has been agreed? Member States have agreed today on practical new measures to support [...]

Competing in a world of sectors without borders

Digitization is causing a radical reordering of traditional industry boundaries. What will it take to [...]

3 Trends that emerged from Shoptalk and what they mean for the retail industry

It’s a consumer’s world, and retailers are struggling to keep up. Personalization, consumers and [...]

Cross-border business in the digital era

Online platforms are changing the face of business, allowing millions of consumers to benefit from [...]

UPS looks to solve supply chain issues with Blockchain patent

UPS has filed a U.S. patent application for a technology that would use blockchain [...]

Google’s grand plan to make AI accessible to developers and businesses

Artificial intelligence took center stage at Google’s annual user conference, Cloud Next 2018. The company [...]

5 AI technologies that will transform the customer experience in 2018

The customer experience has already changed beyond recognition in the last ten years. From [...]

The missing link in personalization: Only 13% of retailers identify most profitable shoppers

While as many as 77% of retailers say they have an established process to [...]

VAT: Brexit’s hidden border dilemma

The UK will have to choose between costly delays or staying within the EU system. [...]

SWIFT: A quarter of all cross border payments now over gpi

More than 165 banks signed up, with 100 currencies and 350 country corridors in [...]

PSD2: the promise of the payment disrupter of 2018

PSD2 creates opportunities for new bank consortiums and partnerships to form and it’s up [...]

Mastercard cross-border volumes up 19 Percent

Mastercard results released on Thursday (July 26) showed growth in international transactions, where double-digit [...]

5 Ways retailers can transform the shopping experience

Shopping experiences continue to evolve, sometimes very rapidly. In the wake of repeated retail store [...]

What loyalty programs look like in a post-GDPR world

In exchange for occasional perks such as discounts, exclusive brand access or advanced notice [...]

Amazon works its way deeper into customers’ lives

Dominance of low-margin ecommerce gives it an edge in high-margin ad sales Amazon has a vision [...]

New platform to stimulate cross-border eCommerce in Europe: Cross-Border Commerce Europe

  Brussels, 29th August 2018. Cross-Border Commerce Europe, the new network and knowledge platform, aims [...]

Microsoft’s commitment to GDPR, privacy and putting customers in control of their own data

On Friday, May 25, the European Union’s General Data Protection Regulation — better known [...]

New Google Analytics settings reflect GDPR requirements

The E.U.’s General Data Protection Regulation becomes effective on May 25. Google and other data [...]

Amazon drives deeper into package delivery

Online giant says it has to build out its own services to handle the surging [...]

Boosting E-commerce in the EU

As part of the Commission's Digital Single Market strategy and its plan to boost e-commerce, [...]

The reality of IoT in retail may look more familiar than you think

If there was any doubt that the Internet of Things in retail is having its [...]

68% of shoppers leave retail sites due to these basic problems

As a fashion retailer, competition can be fierce in the ecommerce space – which made [...]

7 Steps to a GDPR friendly ecommerce website

Here are some GDPR compliance steps that you should consider in the near-term and long-term. [...]

The explosive growth of cross border ecommerce

While domestic online sales in the United States and the European Union will continue to [...]

Most EU businesses ignore cross border ecommerce opportunities

PPRO Group reveals only 7% of enterprises are successfully selling to other EU markets online. [...]