Holiday shoppers looking for free shipping, easy returns

In addition to looking for the best deals this holiday season consumers are expecting free shipping and easy returns. That’s a top finding from the “2026 Peak Season Consumer Report,” released by Kenco, a third-party logistics provider. The study also revealed 43% of consumers plan to spend more during the 2026 peak season, while 39% expect to spend about the same. Only 18% plan to spend less, compared to 28% in 2025, according to a press release.