4 Ways retailers can deliver great CX in 2022

4 ways retailers can deliver great cx in 2021 | 4 Ways retailers can deliver great CX in 2022There’s been a lot of attention on the shift to e-commerce in 2020, but much of that was really a shift to omnichannel commerce driven by customers ordering online for in-store or curbside pickup. Nielsen research reported in December that omnichannel spending increased by 50% in 2020, with “almost half of all consumer goods purchases” made online, coupled with a 26% increase in in-store pickup from September 2019 through September 2020. Read more…

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