Peak season is upon us. What happens after?

You’ll know peak season is coming to a close when the influx of pre-holiday orders have been packaged and delivered to their final destinations, and now you have a bit of breathing room — right? Think again. It’s not enough for a retailer to excel at peak season. After the surge of online orders and deliveries, retailers are put in the tricky position of coordinating smooth customer returns and getting those items back into the sales pipeline, recycled, or disposed of quickly and efficiently.