4 Signs that it’s time to upgrade your messaging platform

Flip through any business journal or year-end earnings report and chances are the phrase “digital transformation” will be front and center. From choosing doctors, travel getaways, or a new wardrobe, business is more social than ever, and digital platforms make for easier window shopping. Customer engagement has been upended. Organizations know they can no longer compete just on price or product. The new competitive battlefield is the customer experience. This translates into delivering a superior experience versus your competitors.