Will technology signal the death (or evolution) of the department store?

During 2018, there was no shortage of media headlines about the shift in the retail landscape from “bricks” to “clicks.” During this period, another retail staple fell victim to our ever-changing shopping behaviour – the department store. But, is this the end of the department as we know it or is it just an industry that needs to evolve?
Kees Jacobs, Vice President, Global Consumer Products and Retail Sector at Capgemini,contends that this year we’ll see the evolution – not the death – of department stores. In 2019, he believes we will see department stores innovate and augment in a race to keep up with digitally-native competitors. We caught up with him to find out more… Read more…