If you’re a small business owner looking to find better ways to connect with customers during the disruption caused by COVID-19 and social distancing, you may want to take a look at your data and customer service policies. “Businesses are worried about keeping their employees and their customers safe, while also keeping their business running. Not to mention that many non-essential businesses have been ordered to close depending on what state you are in,” says Gabe Larsen, vice president of growth at Kustomer, a customer-centric omnichannel software company. Read more…
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