Best practice on how to deal with chargebacks

Best practice on how to deal with chargebacks

Keeping your whole company informed about the best practices will help prevent routine inquiries from escalating into disputes — saving you the time, cost and hassle of chargebacks, an expensive and time-consuming part of doing business. And, they’re more common now than ever. Our research found that online retailers in Europe saw chargebacks increase by 25% throughout the pandemic.
Although fighting chargebacks typically falls within the realm of the payments or fraud or finance team, the truth is a chargeback is the symptom of something that has gone wrong upstream in a business. And that means teams across the business — from payments, to product, to support — have a role to play in preventing them.  Read more…