eCommerce returns management tools

As an e-commerce retailer you’re fulfilling hundreds of orders a day, shipping out parcels across the world. You’re also dealing with returns up to the rate of 30%. Having a solid returns process is just as important as your order fulfillment. In our 2024 E-commerce Consumer Study, we found 56% of consumers will not shop with a brand if its returns policies and processes are cumbersome. This shows there’s more to be gained by embracing returns culture than by pretending it doesn’t exist. So, how can you make the best out of a bad situation?