The impact of AI for customer support agents

There’s one question popping up across the tech space, from boardrooms to water coolers, and everywhere in between — “How is AI going to change our daily work lives?” The conversation around AI has moved from curiosity to its potential widespread impact — with bold predictions that the tech will increase global GDP by 7%. Brands want to utilize the technology for better business practices (and profits); employees want reassurance that companies will use AI to complement their abilities, not replace them. For call centers, we’re already seeing how AI for customer support agents can empower employees rather than shuffle them aside.