In 2020, consumers kept the festive spirit strong despite lockdowns and store closings due to Covid. Retailers, brands, and marketers made it possible by expanding and improving commerce experiences to meet consumers’ growing needs. In 2021, new problems threatened the holiday season, but again the industry rose above, with The National Retail Federation saying, “Despite supply chain problems, rising inflation, labor shortages and the omicron variant, retailers delivered a positive holiday experience to pandemic-fatigued consumers and their families.”
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