Top 3 retail customer experience trends for 2022

The future of retail is more human and more digital. Customer experiences continue to be a brand’s most valuable currency in 2022, with a values-driven CX approach shaping the trends for the industry as we head in this new year.
The relationship between brands and their customers has radically changed, creating an amazing opportunity for retail brands to really understand their customers. The companies that learn and adapt quickly to the constantly changing landscape will succeed — now and in the future. So how can you build on this momentum as consumers’ expectations continue to evolve? Read more…