50%+ of young shoppers don’t return unwanted items

As post-holiday returns skyrocket due to the explosion in e-commerce sales globally, Gen Z and Millennials are the ones most likely to choose not to return unwanted items, according to Global Voices: Cross-Border Shopper Insights, a new global survey from ESW (formerly eShopWorld), a global direct-to-consumer (DTC) e-commerce company.
The survey of nearly 15,000 consumers indicates that Gen Z and Millennials find returns inconvenient, expensive, and bad for the environment. In total, 56 per cent will not return items. Read more…