2020 was a year of consternation and confusion as shoppers around the world struggled to find what they needed under circumstances that changed weekly. Counterintuitively for many retailers, it was the best year in their history as shoppers had a range of new needs resulting from working from home and various levels of lockdowns. However, for other retailers, primarily those in malls, urban areas or in countries with strict lockdown orders, it was a year of major sales losses. Read more…
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