How retail leaders can capitalize on consumers’ new shopping behaviors

If there’s a silver lining to the pandemic for retailers, it’s that within the span of a few months the industry’s biggest players advanced their digital agenda the equivalent of several years. Not since Amazon’s arrival two decades ago had the industry seen such a flurry of change. In a matter of weeks, retailers pivoted to meet the surge in online demand and set up new capabilities to deliver services like curbside pickup at scale. Read more…