6 Ways to make your organization more customer-centric

Every retailer knows they need to get closer to their customers – but what does being customer-centric mean, and how do you actually achieve it? What are the big challenges, and where do you start? Barnaby Moffat, commercial director and co-founder of UK e-commerce specialists Envoy Digital, shares valuable insights about how his agency is helping its retail clients place customers at the centre of their businesses. Read more…