In our survey of more than 1,000 support leaders and practitioners around the world, the trend was clear: customer service is all set to embrace the benefits of AI, and the teams that act now will see compounding benefits in the years to come. As Intercom’s VP of Customer Support, Declan Ivory, puts it: “The question is no longer ‘Should I use AI or not?’; it’s ‘When and how will I use it?’”
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In our survey of more than 1,000 support leaders and practitioners around the world, the trend was clear: customer service is all set to embrace the benefits of AI, and the teams that act now will see compounding benefits in the years to come. As Intercom’s VP of Customer Support, Declan Ivory, puts it: “The question is no longer ‘Should I use AI or not?’; it’s ‘When and how will I use it?’”
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