Find the right AI chatbot for your support team

According to our research, 69% of support leaders plan to invest more in AI in the year ahead. But not all bots are created equal, so here’s how to find the AI chatbot that’s right for you.
In our survey of more than 1,000 support leaders and practitioners around the world, the trend was clear: customer service is all set to embrace the benefits of AI, and the teams that act now will see compounding benefits in the years to come. As Intercom’s VP of Customer Support, Declan Ivory, puts it: “The question is no longer ‘Should I use AI or not?’; it’s ‘When and how will I use it?’”