The pandemic accelerated emerging payments trends, as “both the merchant and customer side picked up pace to evolve with changing market conditions,” Forrester analyst Lily Varon said. Last year was a transformational year for the payments landscape. Payment channels evolved to meet customer demand, and evolving threats of the COVID-19 virus.
Customers across the age spectrum quickly adapted to digital, contactless payment channels as social distancing rules were imposed for public safety. Read more…
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