Omnichannel communication for delivery & logistics

Immediacy and convenience are everything to the modern consumer. With 70% of customers believing that speedy and convenient deliveries matter most and 23% stating they won’t shop from the same store again after a delivery delay, customer retention and loyalty aren’t based on products and prices anymore. Delivery and logistics are the new battlefield where customer satisfaction is won or lost.
Delivery and logistics are the backbone of eCommerce, serving as the essential link between suppliers and customers. From small parcels to massive freight shipments, this industry oversees over 350 billion packages crisscrossing the globe annually while juggling the delicate balance of precision, speed, and customer expectations.