AI just matched your humans in customer satisfaction

Klarna CEO confirms it, and even journalists are stepping aside to let AI run the ship. “I’ve had a gnawing feeling lately about AI. Although the prophecies that chatbots would take our jobs have so far been false, the underlying technology’s evolution is making me believe it may soon automate much of my work, and perhaps yours too.” What’s next?

AI expands beyond chat. Generative AI is now capable of taking calls, conducting research, and simulating personalities, pushing its utility far past simple chatbot interactions.