AI-voice chatbots and human support agents

Today’s consumers have a need for speed. Nearly half of customers expect businesses to respond to their inquiries faster than four hours, and 12% demand a response within 15 minutes. With 80% of consumers stating that speed is one of the most essential elements of a positive customer experience, brands are looking for ways to accelerate customer service responses.
This has put increased pressure on customer support teams to deliver fast, efficient, personalized service. As a result, many companies are implementing artificial intelligence (AI)-powered solutions, such as AI-voice chatbots, to streamline their operations. But while these AI tools can handle many tasks, they’re not a replacement for human agents. When used correctly, AI-voice chatbots can enhance human customer support rather than replace it, creating a powerful partnership that benefits businesses and their customers.