How to respond to bad reviews: 8 best practices

Unfortunately, negative reviews are an inevitable part of being a business owner, no matter how carefully you cover your bases. From unflattering Yelp reviews to negative feedback posted directly on a product page, the vast majority of businesses deal with unhappy customers every now and then.
Of course, if your business starts to receive more negative reviews than positive ones, itโ€™s probably time to make some changes! But dealing with occasional negative reviews is a normal part of reputation management.

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