How to respond to bad reviews: 8 best practices

Unfortunately, negative reviews are an inevitable part of being a business owner, no matter how carefully you cover your bases. From unflattering Yelp reviews to negative feedback posted directly on a product page, the vast majority of businesses deal with unhappy customers every now and then.
Of course, if your business starts to receive more negative reviews than positive ones, it’s probably time to make some changes! But dealing with occasional negative reviews is a normal part of reputation management.