Technology and commerce are now in the driving seat of payments innovation

Recently I wrote the foreword to the Worldline Discovery Hub’s second edition of their Navigating Digital Payments report, which presents a compelling, bold vision for how the worlds of retail, banking, payments and beyond will be transformed over the next 5-10 years. In my foreword, I observed how this illustrates, once more, that the fundamental drivers for the evolution of the payment ecosystem entered a new phase around 10-15 years ago, and we now see more and more obviously the deep transformations this has triggered.