Reshaping customer support with AI in contact centers

Find out how AI soft skills training empowers customer service agents by boosting productivity and work efficiency. How many times have you reached out to a contact center for help, only to be asked countless times to identify yourself, spend too much time waiting for a resolution, and then receive little more than an apology for your troubles?
It happens to all of us — but it’s occurring less often as artificial intelligence (AI) improves customer service.