Self-checkout is a must-have for retailers

Shoppers have always valued time and convenience, and the last thing they want is to wait in a line. Offering a number of checkout options, such as self-serve kiosks, is critical to ensuring consumers can be in and out of a store quickly.
However, after the introduction of self-checkout, retailers commonly face increased fraud and loss. Between entering the wrong PLU, skipping scanning altogether, or scanning a barcode from an item of lesser value, 40 percent of retailers said the largest increase in  fraud occurred in their stores. What’s more, nearly one in five shoppers said they have stolen something from a self-checkout lane.