Chatbot vs Live Chat: What’s the difference?

Implementing a chat widget is a way to increase your order value by 60%. Without a doubt, you need to have one on your website. The question is, should it be a chatbot or a live chat? Choosing between these two isn’t easy. Both chatbots and live chat offer a number of benefits, resulting in a positive customer experience and increased profits. However, each comes with its challenges and limitations.

 

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