Best practice on how to deal with chargebacks

Keeping your whole company informed about the best practices will help prevent routine inquiries from escalating into disputes — saving you the time, cost and hassle of chargebacks, an expensive and time-consuming part of doing business. And, they’re more common now than ever. Our research found that online retailers in Europe saw chargebacks increase by 25% throughout the pandemic.
Although fighting chargebacks typically falls within the realm of the payments or fraud or finance team, the truth is a chargeback is the symptom of something that has gone wrong upstream in a business. And that means teams across the business — from payments, to product, to support — have a role to play in preventing them.  Read more…