How chatbots are revolutionizing customer service

In today’s digital world, customer service expectations are evolving at such a fast pace that it can be challenging for companies to keep up. The number of messages and customer inquiries has significantly increased over the past few years with the introduction of new channels such as live chat, messenger apps, and social networks. At the same time, 24/7 availability, fast response times and omnichannel service is high on the wish-list of today’s consumers when asked about their expectations. More and more organizations are seeing the benefits of chatbots in customer service to address these challenges. Read more…