When it comes to digital transformation, start with the customer

Digital transformation was poised to be the buzzword for 2020, and its relevance only grew when the pandemic hit in mid-March. That’s because all of a sudden, evolving technologies – cloud computing, mobile everywhere, and artificial intelligence – became integral to our ability to perform. By taking advantage of these transformative technologies, companies reaped the benefits: increased efficiency and collaboration, and in some cases, new market opportunities. Read more…