How will delivery, returns and the supply chain change in the coming year?

How will retail change and develop in 2019? We hear from industry insiders and share their predictions for the year ahead. This ongoing series focuses on a different theme each time, and today we’re looking at operations and logistics, from the supply chain to delivery and returns – and at a time when it’s become more clear that the delivery promise makes a significant difference for consumers deciding where to buy. Read more…