Consumers embrace AI for research, but few have allowed it to make purchases

Customers are worrying over payment security, privacy and potential mistakes with autonomous AI purchases, a Riskified survey found. Nearly three-quarters of global consumers say they are using AI in their shopping journeys, according to a survey of more than 5,000 people released Monday by Riskified.
Only 13% of consumers say they’ve had an AI complete a purchase after it guided them to a website, but 70% say they feel at least somewhat comfortable with an AI agent making purchases on their behalf.