Slow refunds would cause 1-in-2 shoppers to turn their back on retailers

A survey of 2,000 shoppers on behalf of retail logistics company Advanced Supply Chain, found that 53% of online shoppers would not spend again with a retailer if they were slow to refund their money after returning a product.
The new data shows shoppers expect their refund within 2-3 days of sending an item back, with a quarter (25%) believing that waiting up to one week for a refund is too long. A further 27% thought 10 days was too long for a refund, while 23% think waiting two weeks for their money back is unacceptable.