How to refresh your help center for 2025 in 4 steps

The start of a new year is the perfect time to give your help center the refresh it deserves. For many ecommerce brands, the help center is one of the most underused support tools—yet it’s also one of the most powerful. 88% of customers already search your website for some kind of knowledge base or FAQ. Customers expect fast answers, and a well-designed, updated help center can meet their needs while taking some weight off your support team. We’ll walk you through why refreshing matters and how to do it.