A customer experience guide to chatbots

Chatbots are everywhere. They are taking customer experience by storm, as every website with a customer-facing service seems to be making use of one or plan to in the near future.
This article answers some key questions, like:What are chatbots?

What are the benefits of Chatbots?

What are some of the Chatbot examples?

What are some of the challenges that Chatbots face?

What are some of the case studies of Chatbots?