Successful innovation is all about operationalization. The good news is that the path to operationalizing innovation looks remarkably similar for all financial institutions (FIs). Whether FIs are big or small, operationalizing innovation comes down to executing on the same four key tenets, starting with making innovation a mindset. FIs must take this mindset and bring it into every aspect of their processes, operationalizing it to align with a tangible business agenda and inform the other three innovation tenets: making innovation about the customer, making it accountable and making it relevant. Read more…
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