Strategizing Large Language Model integration in the payment ecosystem

After more than 16 months of extraordinary buzz around ChatGPT, GenAI and Large Language Models (LLMs), it seems clear that while LLMs may not reshape all core payment solutions, they are undoubtedly revolutionising the surrounding payment ecosystem, and we are convinced that our industry needs to prepare for their adoption. GenAI is expected to further modernise the online checkout experience, unlocking a new era of personalised conversational commerce. However, productivity gains will play the most pivotal role in shaping the future of the payments industry. Ultimately, the efficiency and seamlessness of payments operations will determine the long-term success of GenAI and its adoption by payment companies.