Transform your one-time customers into lifelong brand ambassadors thanks to your post-purchase experience.

We enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.

Gather accurate, accessible, and real-time information on customers’ orders with insights into your customers’ experience by market, centralized data.

  • Brand – Communicate visually compelling and timely manner that serves your brand identity.
  • Customer interactions – Select what is sent, how, and when: personalized and detailed communication, proactive notifications, on-demand information, and self-resolution.
  • Costs and resources – Cut time spent resolving typical problems. Alleviate the burden on your Customer Service to focus on where they bring the most value.
  • Customer experience (CX) – Drive the experience proactively by making data-driven decisions. We produce new, rich data sets for merchants to provide better customer service when any issues arise, a win-win for both the consumer and the merchant.

💡 We track package deliveries in real time to create a seamless, transparent and branded delivery experience. With Shipup, online retailers can send notifications to their customers, redirect them to branded tracking pages and proactively manage potential delivery incidents. We help the best brands offer compelling delivery experiences that their customers will want to purchase again.

🛒 We work with more than 400 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Birchbox …) while others are larger, more traditional accounts (Carrefour, Go Sport, Yves Rocher…).