Ecommerce customer experience in 2023: Insights & what’s next in 2024

This year, we witnessed customer service teams from 16,140 brands support over 77 million shoppers and millions of tickets with Gorgias. As we turn to a new chapter, we want to spotlight how six of the top-performing industries delivered customer service in 2023. 
From food to fashion, we’ll see how quickly agents answered questions, then discover what customers were asking, and learn from experts about what customer experience trends to expect in the new year.