As you may remember, there will be more than 50 round tables during this Virtual Cross-Border C-Suite Winter edition on 15/10/21. Please let us know your 4 round tables choices according to the different categories: Sponsors : 2 Round Table choices Retailers : 1 Round Table choice Marketplaces : 1 Round Table choice Before, making those choices, we start with your full coordinates delivery address for the day before the event: October 14th. Your Delivery Address Please provide us the address where you will be on October 14th and able to receive a package, a gourmet box for the event.Full Name(Required) Company Name Street & Number(Required) Postal Code(Required) City / Town / Village(Required) City area / District Country(Required) Mobile Number(Required)Your Round tables selections SPONSORS ROUND TABLES SESSIONS: SELECT 2 SESSIONS Please indicate 2 sponsors round tables sessions you would like to join(Required) DPDgroup is the largest parcel delivery network in Europe.With 97,000 delivery experts and a network of more than 58,000 Pickup points, we deliver 7.5 million parcels each day – 1.9 billion parcels per year – through the brands DPD, Chronopost, SEUR and BRT. At DPDgroup we aim to be a reference in sustainable delivery and become a leading enabler of e-commerce acceleration. How to reach your ecommerce goals with FedEx No matter where you are in the e-commerce journey, whether you are filling your first virtual shelves to branching out into new, international markets, whether your building your own brand or selling through marketplaces – the path ahead is bursting with opportunities! Our session will provide insights into market trends and steps you can take to meet the customer’s expectations and grow cross-border. Lengow table 1: Marketplaces by Sébastien Bocahut Implement a successful cross-border strategy on marketplaces, with concrete brand examples from Wolfcraft and Yeppon. Discover in this round table how brands can distribute an optimized catalog across European marketplaces, increase the number of products distributed online and improve performance. Find out how you can select the right marketplaces to boost sales for your products. Lengow table 2: Marketing by Frédéric Clément Implement an international multichannel marketing strategy, with concrete brand examples from Clarins and Europcar. This round table deep dives into how to set up automations, a successful Social Audiences strategy, and more exclusive tips to reach an international audience across channels. Find out which channels to use and how to succeed on them. Nuvei table 1: The evolving needs of today’s marketplace Shifting consumer behavior has pushed retailers to introduce or modify their marketplace strategies. Join our panel of esteemed marketplace and ecommerce experts as they discuss how to optimize your marketplace offering through payments. They’ll offer practical, impactful advice and share their visions for the future. What you’ll discover: How to implement the perfect payments strategy for your marketplace Ways to adapt to Gen Z customer behaviors and needs Key payment challenges for marketplaces Frictionless onboarding techniques for your buyers and sellers Nuvei table 2: Ready, set, global – taking your online retail business to the world The ecommerce industry is increasingly international. Join our panel of esteemed online retail experts as they discuss the myriad of opportunities presented by expanding your online retail business overseas. They’ll offer practical, impactful advice and share their visions for the future. What you’ll discover: What it means to be international in 2021 How to set yourself up to go global Maximizing acceptance of international payments How to be compliant in the regulatory landscape At Oney, we have a different, unique vision of financial services and payment solutions: more modern, more responsible and more human. As a partner in the transformation of commerce, with our thousands of retail partners, we give everyone the power to improve their daily lives and consume better. Igniting Marketplace Growth: Going Cross-Border with Payoneer We will showcase real-life examples of how Payoneer enables global marketplaces to become world-leading examples of cross-border commerce. Payoneer’s full suite of payment services not only helps global commerce leaders to grow beyond borders, but also improves payment experiences for payees and customers worldwide. In the session we will share insights on Payoneer’s following capabilities: Global mass payout functionalities and coverage Extensive banking and partner network Optimization of payout operations – costs and efforts savings Regulatory compliance (incl. PSD2 implementation) But also, how to scale: Seller recruitment /referral program Events & network program Local market expertise (VAT regulation, local language and support, local pay. methods) Working capital – enabling your sellers/ suppliers get their money faster Cross-border pay-in capabilities and payment provider orchestration Please join our 10-minute presentation and see why Payoneer is a synonym for cross-border marketplace growth in this new age of digital commerce! Our USP is based on the fact that we did NOT start as a “service provider” or “payment provider” – we started as problem solver for sellers to get their money, no matter where in the world they are. Table 1: Rakuten empowers brands and retailers Table 2: Reach a new audience through Rakuten ecosystem The Evolution of the Online Shopper: offering a cross-border delivery experience on par with AmazonE-commerce is seeing a major boom internationally and those who want to harness this potential - especially the potential of cross-border trade need to understand the changing dynamic of online shopping. In this session participants will learn: Why e-commerce retailers need to make sure their delivery experience is on par with major online marketplaces How to turn delivery into a competitive advantage by creating a customer-centric experience that leverages technology and convenience. How CO2 neutral shipping increases customer satisfaction and your business success Increase retention, repurchase & NPS by taking back control of your post-purchase experienceWe’re Shipup, a Paris based SaaS platform on a mission to transform post-purchase experience in e-commerce. Acquiring new customers and ensuring they have the best online experience is what brands work hard on. However, the one phase of the customer journey that is overlooked is post-purchase experience. Yet, delivery is the number one reason online retailers lose customers! Not having ownership of the post-purchase conversation leads to: A High WISMO rate (overwhelmed customer service) A low NPS & LTV (low customer satisfaction, loyalty) Missed repurchase opportunities and a weakened brand image While you can’t prevent delivery incidents there is something you can have a major impact on and that is the delivery experience in itself! Join me to discuss how to end buyers’ post-purchase frustration and turn one-time buyers into loyal shoppers with custom notifications, branded tracking pages, streamlined customer support, real-time monitoring, and more. I’ll answer all of your questions regarding post-purchase experience and show you how Cheerz was able to decrease their contact rate by 50% due to delivery and how Volcom achieved a +90% customer satisfaction! Resilience in Retail: How European retailers are adapting to a persisting pandemic worldThe COVID-19 pandemic has dramatically accelerated the shift in consumer spending from offline to online. However, retailers are re-strategizing for the long term instead of short term. To understand the implications of this, Stripe commissioned Forrester Consulting to evaluate the growth strategies, payment technologies, and future capabilities online retailers are investing in. Join Stripe to discuss a plethora of new online business models, learn how European retailers are accelerating market expansion, share best practices on fraud as a key challenge, and understand the latest payment trends worldwide. eCommerce & Stores : Next tank of value for business Closing the gap between the eCom & Store channels. Let’s discover how new In Store solutions can drive more and regular Online purchases. Hot topics : Advanced Click & Collect / Subscription & New Business Models / Web In Store Live Commerce & Voice Commerce Create new customer experience and a seamless payment experience via embedded commerce. Understanding the booming trend of livestreaming ecommerce and conversational commerce, its opportunities and potential. RETAILERS ROUND TABLE SESSIONS: SELECT 1 SESSIONPlease indicate 1 retailer round table session you would like to join(Required) Agent Provocateur - TMALL / China social commerce Cross-Border Challenges for building a Marketplace What are the do’s and don’ts as well as key learnings Entering the World of Marketplaces & Building a Brand During this session we will share some useful insights about our ideas, learnings and do’s & dont’s when it comes to brand building and entering the world of EU marketplaces at the same time. Whilst the needs for optimizations, wishes & demands are constantly growing at all stakeholders (internally, marketplaces, customers etc.) The Marketplace model as a lever for your retail business Let’s discuss about the different levers a Marketplace can bring to your retail business. From additional selection to additional traffic to your stores. I will share with you our experience after a year of having launched our own Marketplace. We are the leading online purchase service for used books, media articles and clothing. We buy books and media articles such as CDs, DVDs/Blu-rays and games from private individuals in Germany, Austria, France, Belgium and the UK at a fixed price. The purchase of second hand clothing, shoes and accessories for women, men, girls and boys takes place over momox-fashion.de in Germany. Individuals sell used goods quickly and easily at a guaranteed fixed price – absolutely free of charge and without risk! Shop Apotheke, how to disrupt the pharmaceutical market The evolution of Shop Apotheke and how did we in the last years. MARKETPLACES ROUND TABLE SESSIONS: SELECT 1 SESSIONPlease indicate 1 marketplace round table session you would like to join(Required) Poland an e-commerce destination for European brands and retailers Ever thought about selling to Poland? Why not? Find out more about the Polish e-commerce landscape in particular how to get started on Poland's most loved marketplace, Allegro. Learn about building your brand in Poland as well as how to succeed on Allegro. Realizing growth ambitions with bol.com in the Benelux Bol.com is the #1 retailplatform of the Benelux. This session will elaborate on how bol.com as a marketplace will add value to your sales strategy. At bol.com we believe in the following: if our partners are happy, the customers will be happy. Therefore, we have a dedicated program for international sellers with specialist from content, advertising, pricing and tech to help getting your business successful. In the open world of marketplaces, where to find differentiation levers vs. competitors?Marketplace is the winning pattern in e-commerce, and hundreds of thousands of sellers are publishing offers on marketplaces all over the world. In this context where all marketplace players potentially sell the same products, the key is to find differentiation to catch the customers and offer the best experience. CDON in the Nordic e-commerce landscape eMAG – The Biggest Marketplace in south East Europe. Cross-border marketplaces in a time of change 2021 has brought us Brexit, marketplace VAT reform, a continued pandemic, supply chain disruptions, and a fundamental change in how we work. At this roundtable, we will share insights from the first nine months of the year and discuss how retailers have adapted. Mall Partner – entry gate to Central and Eastern Europe The popularity of online marketplaces is growing rapidly. For retailers strong marketplaces mean an opportunity to reach millions of customers not only at home but also abroad. MALL Partner is the largest marketplace in its region and is the gateway to Central and Eastern Europe for merchants. This is backed not only by its strong position in a number of markets and its reach to millions of customers, but also by a strong ecosystem of services offered to merchants: quality IT infrastructure, cross-border shipping service, growth financing options and top-notch customer support across all countries. Circular Fashion: What approach we need to take to move it forwardWho is Miinto & why Circular FashionQ&A: What do you do to think about Circular Fashion? Worten – Leveraging an Omnichannel strategy to stand out vs Pure Players Come and get to know Worten, the #1 ecommerce retailer in Portugal and how it is leveraging it’s 200+ stores to boost it’s marketplace experience, increase NPS and ensure customer repetition.