As you may remember, there will be 68 round tables during the Cross-Border C-Suite Spring edition on 5&6 May 2022. Please let us know your 4 round tables choices. We will do our very best to match your preferences. First Name(Required) Last name(Required) Job function(Required) Company(Required) Mobile Number(Required)Transport method after the event(Required) (airplane, train, car, ...)Your Round tables selections ROUND TABLE 1 & 2: SELECT 2 SESSIONS From the 17 sponsor round tables, please select below 2 sessions you would like to join(Required) Table 1: DPDgroup’s 2021 e-shopper barometer, European insights with a Chinese perspectiveFor more than 5 years, DPDgroup's online shopper barometer has revealed the trends and behaviours of European online shoppers. It is the most comprehensive study on online shopping and cross-border e-commerce. It reveals the behaviours of Europeans who buy online, and sheds light on future trends and forecasts for the e-commerce industry. Table 2: Fashion e-shoppers in the “new commerce” space in 2021For more than 5 years, DPDgroup's online shopper barometer has revealed the trends and behaviours of European online shoppers. It is the most comprehensive study on online shopping and cross-border e-commerce. It reveals the behaviours of Europeans who buy online, and sheds light on future trends and forecasts for the fashion industry. Table 1: The Biggest Opportunity in EcommerceWhat brands and retailers need to know to capitalise on the industry's biggest opportunity. Table 2: The Biggest Opportunity in EcommerceWhat brands and retailers need to know to capitalise on the industry's biggest opportunity. Table 1: The rapid growth of cross-border e-commerce. How can your business take advantage?Cross-border e-commerce is experiencing rapid growth – can your business take advantage? Join us for an interactive session to explore the latest opportunities to grow your business across borders. What are the latest trends in cross-border e-commerce and how can you take advantage of them? How can you partner with FedEx to delight international customers and reach your full sales potential? Table 2: The rapid growth of cross-border e-commerce. How can your business take advantage?Cross-border e-commerce is experiencing rapid growth – can your business take advantage? Join us for an interactive session to explore the latest opportunities to grow your business across borders. What are the latest trends in cross-border e-commerce and how can you take advantage of them? How can you partner with FedEx to delight international customers and reach your full sales potential? Table 1: Earn loyalty and wallet share with easy, personalized shopping.Meet customer demands no matter where they are, when they shop or which channel they prefer to use. Collect and connect data across the shopper lifecycle to deliver deep personalization. Use a unified cloud platform to deliver the best possible retail experiences. With Genesys, you can orchestrate unique, omnichannel brand experiences at scale. Win customer loyalty with memorable engagement across your online and physical shopping channels. Table 2:How to increase your e-sales conversion of your ecommerce shop with Genesys Predictive Engagement?You should dream of many customers buying lots of your products and goods on your ecommerce website, but what if they have important questions and they don’t find the answer? This would be like looking out in an empty shop where nobody is around to help. Strange thing is, there is one division in your company that has all these answers for your customer’s questions, that is your sales and customer service. We can help to connect them at the right moment. Furthermore you would like insights in the customer journey, including real time data so you can intervene when and where needed in every point of the journey. Table 1: Multichannel Marketing strategies with L’OREAL LUXE & Nespresso: Enter the Commerce Everywhere era Table 2: European marketplace strategies with Miliboo & JUNIQE: Enter the Commerce Everywhere era Table 1: Superdry: a case on supply chain and fulfillment transformationSuperdry is one of the UK’s most recognisable fashion retailers, with 515 branded locations and 21 websites selling its own manufactured clothes to over 100 countries. They have a complex distribution channel package that includes ecommerce, bricks-and-mortar stores and a wholesale business. Having a system in place providing them full track-and-trace visibility of anything that moves within the Superdry network and where it sits in their supply chain is very important is of crucial to offering customers seamless delivery and hassle-free returns. This is a true story of an international retail organization with cross-border shipping needs completely transforming their supply chain and fulfillment landscape with 300 Superdry stores across Europe now having been turned into fulfilment centers and the bulk of parcel volumes coming from their DC in Belgium. The ability to quick onboard new carriers is of great importance to Superdry, as they have integrated to more than 70 new carriers in just 5 years. Marketplaces also play a part in their ecommerce adventure, which nShift enabled the access to. Table 2: Where Is My Order (and other questions you're afraid to ask after the buy button)!This round table session takes the audience on a journey from the consumers perspective, of life after the buy button and what can be done to build customer loyalty in the final mile and beyond. Table 1: The future of retail payments — marketplaces, local payment methods, and Gen Z With the explosion of marketplaces and young shoppers with specific spending habits, online retailers are shifting their payment strategies. Join this session to understand the payment trends that are impacting the world of retail, and how your payments partner can help you navigate new platforms, markets, and demographics. Table 2: The future of retail payments — marketplaces, local payment methods, and Gen Z With the explosion of marketplaces and young shoppers with specific spending habits, online retailers are shifting their payment strategies. Join this session to understand the payment trends that are impacting the world of retail, and how your payments partner can help you navigate new platforms, markets, and demographics. Table 1: Creating digital experiences that convert"What customers are looking for in digital experiences today How to leverage data from every touchpoint to improve experiences How to use personalization to stand out from your competition" Table 2: The value of getting experimentation rightHow experimentation positively influences revenueHow and why companies succeed with testingThe do’s and don’ts of a successful experimentation program – including examples from leading brands like Booking.com, Missguided and Microsoft Why a carrier mix is necessary to succeed in cross border e-commerce?The European market can be considered a single market, but local conditions and customer requirements must be taken into account in order to compete in individual countries. The constantly growing range of products and services on offer, as well as the ever-increasing competition on the internet, make it difficult for many online stores to establish their brand and products on the market. An optimal and seamless customer journey can make all the difference here, as it allows you to differentiate your offering from the competition. Sounds logical, but what exactly does this mean for hotly contested e-commerce? How can online stores make the customer journey the best it can be - especially in terms of the delivery experience? ROUND TABLE SESSION 3: SELECT 1 SESSIONPlease select 1 of the following sessions you would like to join(Required) BaktrianaBaktriana Online Retail Services Inc. is a global technology platform working to empower general retail goods space and its retailers. Our mission is to connect retailers and buyers for hassle-free sales and purchases’ transactions with no economic borders. Camper - Omnichannel - Unique and Global Stock approachIn Camper we believe that the most important aspect of our omnichannel approach is being able to offer the same product assortment to all of our consumers, regardless where they are. We'll share and explain how we are addressing it in a rational and efficient way. Chopard - Is PayPal Express Checkout suitable for luxury consumers? In this presentation, Clara will discuss payment methods (especially PayPal) and how her own bias almost prevented her from implementing a consumer-friendly solution that ultimately reduced friction and increased conversions. Coca-ColaCoca-Cola Europacific Partners is constantly investing in the latest digital technologies to improve customer experience. In this discussion, Tim Marsden, IT-Director Supply Chain at CCEP, will present a brief overview of how digitally-enabled capabilities are being used to drive Service and Fulfilment improvements. Tim will reflect on some of the challenges faced and benefits which have been realised, as well as facilitating a discussion on where this topic evolve to. Damart - Digital transformation is a JourneyDamart, a heritage brand, reference for comfort, created in 1953 in Roubaix, confirms its ambitions reinventing style, image and business model and accelerates digital transformation. Ellos - How to optimize organisation to secure business plan When expanding to new sales channels and implementing new business models we secure profitability by utilizing existing core business processes – let’s have a discussion around how to setup an optimized organization to fulfil 3rd party customer expectations but maintain passion for brands and intrapreneurship. G-Star - Measuring customer experienceHow we measure customer experience through a combined approach of metric analysis. Using the Google HEART framework, we apply the idea of holistically measuring each phase of the customer journey in order to identify key areas of opportunities for improvement. Husqvarna - GardenaGARDENA is the preferred garden brand for millions of home and garden owners worldwide. GARDENA achieves this by offering a complete range of all the products needed, whether for irrigation, lawn care, tree and shrub care or soil cultivation. All these products help the passionate gardener to maintain his garden. In order to enable future generations to maintain the garden, sustainability is a central part of Gardena's strategy. Since sustainability, however, does not work without innovation, Gardena brings these two areas together under the term Sustainovate. LegoWe are the masters of reinvention. The first brick we made over 60 years ago is as culturally relevant today as it always was (and still fits too!). And that’s because it is only ever one half of the toy. The other half is the child. LEGO play offers the chance of constant discovery - the possibility of creating something new every time. LolaLiza - Internationalization of a Belgian fashion brand: opportunities and challenges of going Digital-First. Luxclusif - Pre-owned: the new paradigm of customer careThe customer mindset is constantly evolving, and pre-owned value is now key on customers decision making. Acquiring a product is not anymore about its single desirability, necessity & usability, but also about how sustainable it is, what is the cost its usage experience and its resale value. Join us to have insights on key metrics we have learned from implementing some pre-owned solutions in market. Moss BrosOur 3-year strategy takes us through until 2022 and is focused on: Multi-channel growth, Product & Proposition, Future proofing the organisation for long term success. Proximus supply chain road to zero by 2030From corporate sustainability strategy to effective implementation – also curious how Proximus implements its CO2 neutral supply chain by 2030 ambition and already succeeded to reduce its footprint by 30%? Samsoe Samsoe - An Omnichannel foundation, because you don’t start building from the roof How to build a foundation that blends physical and online retail to make sure your touchpoints provide you with the right information at the right time, and how you can benefit from it. The Hut Group - The Road to Net Zero - a simple, uncomplicated, and affordable solution THG offers an end-to-end decarbonisation service for global retailers on their journey to Net Zero, with expertise in carbon footprinting, reduction, offsetting, trading, and climate action reporting. THG Eco work alongside THG Ingenuity beauty and nutrition e-commerce customers on their roadmaps to setting near and long-term Science Based Targets for submission and approval from SBTi. Thomann - From being Disruptor to becoming a Global Category KillerExplanation of Thomann's growth formula, strategy to scale internationally through different dimensions and how to build up a sustainable and economically healthy business in a highly competitive environment. Wentronic - EU Consumer Packaging Challenges (recyclability)A look into the continually changing requirements for mandatory markings on consumer packaging. Touching on EU-wide requirements and country specific rules. ROUND TABLE SESSION 4: SELECT 1 SESSIONPlease select 1 of the following sessions you would like to join(Required) Brands Direct-to-Consumer Blue Paper Presentation of the 20-page Blue Paper compiled by each High Level Group summarizing the learnings and recommendations bringing insights and best practices cases.By Oliver Lucas, Chairman Customer Centricity Blue Paper Presentation of the 20-page Blue Paper compiled by each High Level Group summarizing the learnings and recommendations bringing insights and best practices cases.By Siggi Schallenmueller, Chairman Green Supply Chain Blue Paper Presentation of the 20-page Blue Paper compiled by each High Level Group summarizing the learnings and recommendations bringing insights and best practices cases.By Sven Verstrepen and Roel Gevaers, Chairmen Marketplaces Blue Paper Presentation of the 20-page Blue Paper compiled by each High Level Group summarizing the learnings and recommendations bringing insights and best practices cases.By Prof. Dr. Christian Stummeyer, Chairman Omnichannel Blue Paper Presentation of the 20-page Blue Paper compiled by each High Level Group summarizing the learnings and recommendations bringing insights and best practices cases.By Claire Gruslin, Chairwoman Scale-Ups Blue Paper Presentation of the 20-page Blue Paper compiled by each High Level Group summarizing the learnings and recommendations bringing insights and best practices cases.By Ulrich Seldeslachts, Chairman Sustainability Blue Paper Presentation of the 20-page Blue Paper compiled by each High Level Group summarizing the learnings and recommendations bringing insights and best practices cases.By Valerie Tiersen, Chairwoman ADEO MARKETPLACE, A key element in our hybrid business modelWhy does a classic brick and mortar need a marketplace? What are the impacts? How to grow the marketplace in this context? BeerwulfWe’re spoilt for choice across craft and speciality beers in bottles, cans and even draught at home. The only trouble is knowing what’s out there, what’s good, and how you go about getting it from the brewery to your front door. Which is where Beerwulf comes in. BergfreundeBergfreunde operates from Germany and it shares the same extensive range of climbing and mountain sports products as the German shop. Of course this means that it also benefits from being managed by the same tried and tested German systems that have driven the first class service, great prices and efficient shipping over the years. After all it is this knowledge and experience, developed from our work in Germany, Switzerland and Austria, that makes our company so effective. Expondo - Partnering for Sustainable Urban DeliveriesTransforming urban deliveries so that they become more sustainable is good for the planet, the people living on it and can be also good for business. Yet, many well-meaning business-friendly initiatives fail to go past the proof-of-concept stage. We explore successful examples of private and public/private collaborations to identify what helps building business-friendly & sustainable urban delivery initiatives. Expondo - Challenges & Upside of trading Marketplaces in the current environment. Is Disruption the new normal?With Marketplace been the main driver of Expondo Company growth since early years, Third Parties strategy have been adapting in support of new objectives. While the organization mature and set ambitious goals to reach new milestones, we will discuss about building adaptability withing the organization to create sustainable ways of working in support of acceleration. Footlocker - Empower Youth Culture in their sustainability journey La Redoute - Developing your brand awareness and digital sales in France with La Redoute Marketplace• With its 11 million unique visitors monthly, La Redoute is one of the most dynamique and successful e-commerce platform in France. We are very selective about the brands and vendors we create partnerships with in order to offer our clients a relevant product catalogs that will really fits their needs. Creating a partnership with La Redoute would therefore allow brands to develop their visibility and sales on the French Market while setting a strong positioning and image. Manutan - Accelerating CSR along the supply chain At Manutan, we are enterprising for a better world by building a business-to-business model where all our stakeholders can develop and progress. This also applies for CSR. Being a distributor, we see the changing and increasing expectations on CSR both upstream and downstream of our operations. During this roundtable, I would like to share how we are developing our CSR approach to ensure these expectations are being met while anticipating the emerging trends and regulations that will shape the future of our industry. Marquee Brands - Case Study: Conducting an autopsy of your Ecosphere and how it sets you up for Marketplace successOur retailers have experienced severe impacts to trade, from three named contributors: Covid, Convenience and Contactless. We decided to further dissect and understand these alongside the Consumer, so to best set us up for success in the new world of trading. From Consumer habits, trends, and data - understanding these elements is crucial to best achieve D2C and brand growth goals. VidaXLvidaXL is an international online retailer, with our headquarters in Venlo, The Netherlands. We offer a surprising range of products – a vast array in categories like home & garden, furniture, sporting goods, and many more. Δ
