CBCommerceNEXT Compendium

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CBCommerceNEXT Compendium


This digital compendium maps how will Cross-Border e-Commerce be defined in the NEXT new normal across Europe in the year to come. A collection of seven annual Blue Paper reports on strategic topics like Customer Centricity, Green Supply Chain, Marketplaces and Sustainability but also channel related fields such as Brands Direct-to-Consumer, Omnichannel and Scale-Ups. A Compendium carried out by 70 C-Level Retail executives under the auspice of CBCommerce with support from APG, DPDgroup, FedEx Express, Genesys, Octopia and Seven Senders.

The COVID pandemic had a major impact on retailers. Quick adaptation is required to embrace or drive the change and bounce back to the new normal.

“CBCommerceNEXT Compendium” is the result of 6 round table brainstorming sessions by 7 groups gathering 10 International C-Level Retail executives in each High Level Group.  Representing all sectors and EU countries, they are guided by a chairman having an academic and consulting experience background. All executives are highly reputed experts. Those seven High Level Groups gathered during the whole year 2021 to define the “NEXT new normal” across Europe regarding:

  • Brands Direct-to-Consumer
  • Customer Centricity
  • Green Supply Chain
  • Marketplaces
  • Omnichannel
  • Scale-Ups
  • Sustainability