Zara limits free returns to in-store only

Zara limits free returns to in-store only

Not unlike the retail industry itself, the longstanding “free shipping, free returns” eCommerce business model is in the throes of evolution. After normalizing and nurturing the growth of online apparel shopping for the past 20 years, a mix of rising expense, inventory disruption and environmental impacts is causing more and more retailers to rethink a policy that has served them well, but also cost them dearly. Read more…