Where voice experiences fit in customer service

As companies look to provide customers with better customer experience (CX), an increasing number are turning to voice solutions to provide quicker and better service in their contact centers.
The popularity of voice response has grown thanks in large part to the commercialization of Apple’s Siri, Amazon’s Alexa and similar technologies as well as customers’ desire to contact companies while driving or at other times when using touchtone interfaces aren’t possible, said speech technology consultant and DMG Consulting CEO, Donna Fluss. Read more…