What post-pandemic retail might look like

Nikki Baird, vice president of retail innovation at retail enterprise solution provider Aptos, has spent her entire career at the intersection of retail and technology. She has been an industry analyst for nearly 15 years, co-founding Retail Systems Research, the premier boutique analyst firm focused on the retail industry, and was an analyst at both Forrester Research and Retail Systems Alert Group. Now, she helps retailers innovate. Baird talks about the impact of COVID-19, how it has changed retail forever and where savvy retailers might find opportunities. Read more…