What exactly does it take to gain customer loyalty?

What exactly does it take to gain customer loyalty?

To answer this question, we conducted a quick poll asking consumers what they love most about their favorite retail businesses. The responses revealed the following insights: Customer service experience is the number one factor that contributes to shopper’s loyalty. Most of the responses to the poll said they keep coming back to businesses that have helpful, informative, and friendly employees who aren’t too pushy. Read more…