A chatbot is an artificial intelligence software that simulates and processes human conversation and allows humans to interact with digital services as if they were communicating with a real person. A chatbot is designed to convincingly simulate how a human would behave as a conversational partner. They typically require continuous tuning and testing to ensure they perform their tasks effectively. From personal shopping and product recovery to immediate responses to common customer service questions, the use cases of chatbots are endless. Users in both business-to-consumer (B2C) and business-to-business (B2B) environments increasingly use chatbot virtual assistants to handle simple as well as complex tasks. Adding a chatbot to your digital platforms reduces overhead costs, saves staff time, and enables your business to provide 24/7 customer service. Read more…
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