Industry insights blog

The dangers of digital protectionism
17 Oct: The dangers of digital protectionism

Many governments are currently rethinking their policies regarding cross-border data flows. Although cross-border data flows grew 45x between 2005 and 2014, according to a McKinsey analysis, events since 2014 have pushed the pendulum to swing away from unconstrained data globalization. Some policy makers are concerned about individual privacy rights, consumer rights regarding the ownership of data, domestic law enforcement, and…

EU starts preliminary probe into Amazon's treatment of merchants
16 Oct: EU starts preliminary probe into Amazon’s treatment of merchants

European Union antitrust authorities have begun a preliminary investigation into Amazon.comInc.’s AMZN +1.11%treatment of other merchants that sell products using its platform, opening a new regulatory front against an American tech giant. EU Competition Commissioner Margrethe Vestager said Wednesday that investigators recently sent out questionnaires to merchants that sell through Amazon. The probe focuses on whether Amazon is gaining a…

Internet Attorney on GDPR compliance for ecommerce
15 Oct: Internet Attorney on GDPR compliance for ecommerce

The General Data Protection Regulation from the European Union takes effect on May 25. The law is sweeping, with massive fines for noncompliance. It affects most every company worldwide, large and small. It’s also confusing.
There is no better authority in the U.S. to explain the GDPR to ecommerce merchants than John Di Giacomo. He is founding partner of Revision Legal, a…

7 Content consumption trends that all digital leaders need to understand
14 Oct: 7 Content consumption trends that all digital leaders need to understand

From Facebook Messenger to smart TVs to voice platforms such as Amazon’s Alexa, digital technology has created many choices for how people find, consume, and share content. The pressure is on for brands that want to meet their customers wherever they are. And they are everywhere. They are proficient with digital technology and demanding superior experiences across all touch points—including…

How JPMorgan is preparing for the next generation of consumer banking
13 Oct: How JPMorgan is preparing for the next generation of consumer banking

JPMorgan Chase is rebuilding its consumer business model to create a “digital everything” strategy that trades short-term losses for long-term profits. With $2.6 trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households.
Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into…

Conversational AI is becoming more mainstream as demand increases
12 Oct: Conversational AI is becoming more mainstream as demand increases

Artificial Intelligence (AI) is evolving and showing strong growth for enterprises who are deploying conversation AI for customer service solutions. In the last eighteen months, the demand for conversational AI platforms and predictions from major analyst firms shows the trend is set to continue strongly in 2018. But throughout this, there is an underlying message; enterprises need to deploy conversational platforms…

Payment Services Directive: frequently asked questions
11 Oct: Payment Services Directive: frequently asked questions

What is the Payment Services Directive? The first Payment Services Directive (PSD1) was adopted in 2007. This legislation provides the legal foundation for an EU single market for payments, to establish safer and more innovative payment services across the EU. The objective was to make cross-border payments as easy, efficient and secure as ‘national’ payments within a Member State. …