Industry insights blog

Everything you need to know about the rise of visual search
25 Apr: Everything you need to know about the rise of visual search

Everything you need to know about the rise of visual search Forget voice search, visual search is the new tool which should be at the top of retailers’ priority list.  The increase in voice search has been well documented, but another search functionality that’s been increasing in popularity too is visual search. According to research from ViSenze, over 75 per cent of customers…

WCO supports Europe with cross border e-commerce framework of standards implementation
24 Apr: WCO supports Europe with cross border e-commerce framework of standards implementation

The WCO, in cooperation with the Hungarian National Tax and Customs Authority (NTCA) and with the financial support of the Korea Customs Cooperation Fund (CCF Korea), organized a regional workshop on cross-border E-Commerce for the Europe region from 26 to 29 March 2019 at the Regional Training Centre in Budapest, Hungary. The workshop was aimed at assisting WCO Members of…

An essential cross border e-commerce strategy for retailers and brands
23 Apr: An essential cross border e-commerce strategy for retailers and brands

Brands and retailers are staring down the throat of a $1 trillion opportunity and taking advantage of this incremental revenue is really within their grasp. Retailers around the world simply have to embrace the notion of selling cross-border. And fortunately, technology now exists that makes selling cross-border a simple add-on to an existing global digital strategy. According to Accenture, cross-border,…

How subscription services are revamping retail
22 Apr: How subscription services are revamping retail

Direct-to-consumer offerings, such as subscription boxes and buyer’s clubs, are shaking up traditional retail market dynamics by giving consumers a more personalised service. The chance to control your brand voice, no jostling with competitors for shelf space and real-time feedback from customers on what they like and what they’re indifferent to. The benefits of the direct-to-consumer (D2C) modelare varied and very tempting. …

Cross-border payments still need a dose of local expertise
21 Apr: Cross-border payments still need a dose of local expertise

The world of payments is one of the most innovative and fastest growing industries across the globe. Thanks to the expansion of e-commerce, consumers are no longer stuck with only being able to shop at stores in close proximity to them. The world is starting to feel smaller and thanks to the innovations in payments, we are entering an era of…

Creating emotional connections in an era of hyper-personalisation
20 Apr: Creating emotional connections in an era of hyper-personalisation

Every customer is an individual; and therefore appreciates personalised service when interacting with a brand or business. Marketers know that personalisation is powerful. But, with personalisation being pushed into new realms by digital technology, it’s easy to take it too far. When this happens, marketers can alienate the very people they’re trying to connect with. Traditionally, marketers have segmented their…

Four big shipping trends online retailers need to know about
19 Apr: Four big shipping trends online retailers need to know about

For online retailers, getting products that their customers have purchased from Point A to Point B is an increasingly important part of the customer experience, and thus a critical success factor. Because of this, developments and trends in shipping are must-follows for retailers. Here are four that they need to know about.
The viability of shipping bulky items
Online retail’s reach continues…